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Refund Policy

The Customer represents and warrants that, if an individual, Customer is at least 18 years old and otherwise legally competent in all respects to, or, if an entity, Customer is a corporation, limited liability company, partnership, or other legal entity duly formed and in good standing, as applicable, and possesses all legal authority and power to accept and be bound by these Terms. Further, Customer represents and warrants all information provided by Customer to ZiskerHosting has been and is complete, accurate, and current, and that Customer shall continue to provide complete, accurate and current information to ZiskerHosting in connection with all registration or renewal processes and further agrees to update all such information as necessary to maintain complete, accurate and current information. Although customers of paid services offered through ZiskerHosting must be at least 18 years of age and otherwise legally competent to accept and be legally bound by these Terms, a parent or legal guardian of a minor may obtain an account on the minor’s behalf. By doing so, consents to such minor’s use of the Services. Subscribing parents and legal guardians each for herself or himself, as applicable, accept and agree to be legally bound by these Terms, and assume full responsibility and liability associated with any failure of compliance with the Terms in connection with said minor’s use of any of the Services.

The Provider does not accept anonymous Customers. All Customer information must be complete, accurate, and current. Customers that deliberately provide false name and/or address information will find their accounts terminated immediately. No refund will be provided.

The Provider is entitled to ask for a scanned or photographed official identification document that is issued by the Customer’s government and certifies Customer’s identify and/or a utility bill issued in the Customer’s name. This may be requested by the Provider in order to perform fraud and security checks.

The Customer is fully responsible for securing his hosting account and ensuring that this agreement is not broken by any third party with or without his knowledge or consent.

ZiskerHosting offers a 7 (seven)-day-money-back guarantee for new hosting account registrations. Refunds are not offered for domain registration, software licenses, or bandwidth over usage costs.

The seven-day-money-back guarantee applies for the first VPS and you may ask for a refund just once. If you already received a refund on the seven-day-money-back policy you will not receive a refund on subsequent orders.

If the hosting service has been used for sending bulk email and/or if our Terms and conditions have been violated, no refund will be provided. Customers must submit a ticket to the billing department requesting a refund within the first seven days after order.

Notes:

Our money back guarantee does not apply to purchases of Domain Names or SSL certificates, once purchased we cannot cancel them. Accounts terminated for abuse (such as Spamming, or other usage against our Acceptable Usage Policy) shall not be refunded at anytime. Credits shall not be provided to you in the event that you have no Web Site Availability resulting from (i) Scheduled maintenance, (ii) Your behavior or the performance or failure of your equipment, facilities or applications, or (iii) Circumstances beyond ZiskerHosting’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site. There might come a time when you cannot access your website or any other service. This is not necessarily due to ZiskerHosting. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and ZiskerHosting, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client’s experience.

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